Privacy & Security
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|FACTS||What does City National Bank do with your personal information?|
|Why?||Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.|
|What?||The types of personal information we collect and share depend on the product or service you have with us. This information can include:|
|How?||All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons City National Bank chooses to share; and whether you can limit this sharing.|
|Reasons we can share your personal info||Do We Share?||Can you limit?|
|For our everyday business purposes: such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus||Yes||No|
|For our marketing purposes: to offer our products and services to you||No||We Don't Share|
|For joint marketing with other financial companies:||No||We Don't Share|
|For our affiliates' everyday business purposes: information about your transactions and experiences||No||We Don't Share|
|For our affiliates' everyday business purposes: information about your creditworthiness||No||We Don't Share|
|For nonaffiliates to market to you:||No||We Don't Share|
|Questions?||Call 325-703-2031 or go to www.cnbccity.com|
|What we do|
|How does City National Bank protect my personal information?||To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings, as well as;|
|How does City National Bank collect my personal information?||We collect your personal information, for example, when you:|
|Why can't I limit all sharing?||Federal law gives you the right to limit only:|
|Affiliates||Companies related by common ownership or control. They can be financial and non financial companies.|
|Non Affiliates||Companies not related by common ownership or control. They can be financial and non-financial companies.|
|Joint Marketing||A formal agreement between non affiliated financial companies that together market financial products or services to you.|
|The City National Bank will never request your personal information by phone or through email. We are committed to protecting both your personal and financial information—whether you are banking in person, by phone or online. We also want to help you protect your personal and financial information by providing you with helpful information, warnings and other security tips. If you feel you have been the victim of a security breach or identity theft, please contact us immediately at 325-728-5221.|
|Fraud Prevention - Cashier's Checks|
|Scammers commonly attempt to take advantage of the confidence people place in cashier’s checks or money orders. Cashier’s checks or money orders are sometimes used as a way to steal money from your account or to defraud you in paying for goods or services. It is very difficult to detect fraudulent items. When you deposit a fraudulent check into your account, the law requires us to make the funds available to you within a specific period of time. Often this is prior to the check having cleared through the banking system. If the check is returned unpaid, the bank can reverse the deposit into your account and collect the funds from you.
Some customers have become victims of such scams. While cashier’s checks are usually viewed as a relatively risk-free instrument and a trusted form of payment, you should understand it sometimes takes days to discover that a cashier’s check is fraudulent. In the meantime, the customer may have wired the funds to a scam artist only to find out later that they are now liable for the full amount of the cashier’s check that has been returned.|
The OCC Consumer Advisory on Avoiding Cashier’s Check Fraud gives you more information on some common scams and the steps you may take to protect yourself. The advisory discusses cashier’s checks and has other helpful information for those who do business with other instruments such as money orders or official checks.
|Some of the more commons scams we have seen include the following:|
|Here are a few tips to avoid Cashier’s Check Fraud:|
|It seems most every site you visit today requires a username and password. Keeping up with each username and password can become a challenge. To further complicate matters, it seems when you memorize one you are soon forced to change it. While annoying, the truth is the password is the first and sometimes the only line of defense to protect important information. Passwords keep unauthorized users from accessing financial information, health data and other personal information.|
|Here are some of the Do's and Don'ts for passwords:|
|Protecting Your Privacy|
|Identity theft is one of the fastest growing crimes. It often occurs when an identity thief gains access to your personal identifying information without your knowledge. The purpose is usually to commit fraud or theft.|
You can protect your privacy and minimize your risk of becoming a victim by taking the following steps:
|Personal Identifying Information
|Credit, Debit and ATM Cards
|Bank Accounts and Credit Card Statements
|Telephone and Internet Solicitations
|Debit Card Data Breaches|
|What is a Debit Card Data Breach?|
A debit card data breach occurs when there is an illegal data intrusion into the computer network of a payment system for debit or credit cards. When this occurs, City National Bank should receive notification from the payment processing network (Visa or MasterCard) that the breach may have resulted in the theft of some of our customers’ card information. These intrusions may occur with merchants throughout the country who use payment processors.
|How Does a Data Breach Impact Me?|
When a data breach occurs, some City National Bank customers may be affected. We take security breaches very seriously and act diligently to protect you. We work with the payment processing network and other agencies to investigate the breach and closely monitor any affected cards for suspicious activity. We attempt to contact you by phone to explain our potential concerns and normally cancel the card and reissue a replacement card. This replacement can typically occur on the same day as the card is cancelled. We always encourage you to replace the card immediately.
|How Does City National Bank Protect Me if a Breach Occurs?|
We have very sophisticated fraud detection software that monitors every card transaction. If suspicious activity is detected on your card, we will contact you right away. We will make arrangements to replace your card immediately to prevent fraud. You have numerous other protections from liability should you have fraud on your account as provided by law and the Bank’s policies.
|Am I Responsible for Fraudulent Activity on My Card?|
In the case of a breach, you will not be responsible for unauthorized transactions on your debit card accounts. If you ever have concerns about your card or any charges that appear, you are required to contact us immediately at 325-728-5221.
|Debit Card Security|
|Nothing will completely prevent you from being a victim of debit or credit card fraud. The number of consumers falling victim to fraud increases daily.|
However, you can reduce your risk of fraud by following some simple steps:
|ATM Safety and Best Practices|
|We are concerned about your safety as well as your financial security. Here are a few tips you should always observe when using an ATM.
|Email Scams - Phising|
|At City National Bank, your privacy is important to us and we want you to be aware of an email scam on the internet called “phishing”. It is a technique criminals use to lure online consumers to fake websites through links in an email.|
The message in the email often warns consumers that your account will be closed if your information is not updated or verified. The links within the email are often pointed to websites that ask for bank account information such as routing numbers, account numbers, PINs, passwords and Social Security numbers.
|Here are a few ways to protect yourself from internet and email fraud:|